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**1. Introduction**
Welcome to celeksa.com. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our website.
**2. Use of Website**
You agree to use celeksa.com for lawful purposes only. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
**3. Intellectual Property Rights**
All content, trademarks, images, and intellectual property displayed on this website are owned by CELEKSA or its licensors. You may not use, reproduce, distribute, or create derivative works of such content without express written permission from CELEKSA.
**4. User Accounts**
When you create an account on celeksa.com, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.
**5. Product Information**
We strive to provide accurate and up-to-date information on our products. However, we do not warrant that the product descriptions, prices, or other content on the website are accurate, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
**6. Orders and Payments**
All orders placed on celeksa.com are subject to acceptance by CELEKSA. We reserve the right to refuse or cancel any order for any reason. Prices are subject to change without notice. Payment must be made at the time of order through the accepted payment methods.
**7. Shipping and Delivery**
Shipping and delivery times are estimates and are not guaranteed. CELEKSA is not responsible for any delays caused by the shipping carrier or other circumstances beyond our control.
**8. Returns and Refunds**
We accept returns of unused and undamaged products within [specified time, e.g., 30 days] of purchase. Please contact our customer service for return authorization. Refunds will be issued to the original payment method after the returned product is received and inspected.
**9. Limitation of Liability**
CELEKSA shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the purchase of products from our website.
**10. Indemnification**
You agree to indemnify and hold CELEKSA, its affiliates, officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses arising out of or related to your use of the website or violation of these terms and conditions.
**11. Privacy Policy**
Your use of celeksa.com is also governed by our Privacy Policy, which is incorporated into these terms and conditions by reference.
**12. Changes to Terms and Conditions**
We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms and conditions.
**13. Governing Law**
These terms and conditions are governed by and construed in accordance with the laws of [your country/state], and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
**1. Introduction**
- At CELEKSA, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, you may be eligible for a return or refund based on the following terms and conditions.
**2. Returns**
- **Eligibility**: Items must be returned within 30 days of the purchase date.
- **Condition**: Items must be in their original condition, unused, and with all original packaging and labels intact.
- **Non-returnable Items**: Custom-made products, perishable goods, and clearance items are not eligible for returns.
**3. Return Process**
- **Request a Return**: Contact our customer service team at ventas@celeksa.com to request a return authorization.
- **Return Shipping**: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
- **Shipping Instructions**: Follow the provided instructions for shipping the item back to us. Ensure the package is securely packed to prevent damage during transit.
**4. Refunds**
- **Processing Time**: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 7 business days.
- **Approved Refunds**: Approved refunds will be processed and a credit will be applied to your original method of payment within 10 business days.
- **Partial Refunds**: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
**5. Exchanges**
- **Eligibility**: Exchanges are allowed for items that are defective or damaged. If you need to exchange an item, contact our customer service team.
- **Process**: Follow the return process to return the defective item, and we will ship a replacement item to you at no additional cost.
**6. Shipping Errors and Damaged Items**
- **Incorrect Items**: If you receive an incorrect item, contact us immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
- **Damaged Items**: If your item arrives damaged, contact us within 7 days of receipt. Provide photos of the damaged item and packaging for our records.
**7. Contact Information**
- For any questions or concerns regarding our return and refund policy, please contact us at:
- **Email**: ventas@celeksa.com
- **Phone**: [Your Customer Service Phone Number]
**8. Policy Changes**
- CELEKSA reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be posted on our website.
By shopping with CELEKSA, you agree to the terms and conditions of this Return and Refund Policy.This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
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